• I cannot be held responsible for any customs charges incurred on orders.
• When ordering, please ensure any names or lettering to be included is spelt correctly. This cannot be changed passed the pencil sketch stage.
• Due to the nature of the pieces, I do not offer refunds due to the time taken to create them :)
• During busy periods, orders can take up to one month to ship. I will keep you informed about the timescale of your commission from the start. Custom pieces usually take around 2 weeks to complete.
• If you have a specific time line in mind, please let me know when you're ordering. Alternatively, you can select the "rush order" option when purchasing (additional cost applies)
• All orders are sent using a Royal Mail tracked service, and ceramics sent using a local courier service.
• Reference photos should be as clear as possible please! Email them to me at: firstname.lastname@example.org
• Please note all work created is for personal use and cannot be sold or used for monetary gain.
If you have any other questions - please get in touch and I'l be happy to help!